Returns & Exchanges

At Skincare by Dr V, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened products. If you experience any adverse reaction, please contact our clinical support team immediately for guidance.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original clinical packaging, ensuring that all seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.