Frequently Asked Questions
Everything you need to know about your science-backed skincare journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.
Are Dr V products suitable for sensitive skin?
Yes, our formulations are specifically designed with skin of color and sensitivity in mind, avoiding common irritants like denatured alcohol and fragrance where possible.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your products cruelty-free?
Absolutely. Skincare by Dr V is committed to ethical beauty; we do not test any of our finished products or ingredients on animals.
Can I track my package after it has been dispatched?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.